Lost an item at Val d'Europe or La Vallée Village
A day of shopping, a dozen shops, and something left somewhere. Here there is no central service: it is shop by shop.
No central service: retrace your day
The Val d'Europe shopping centre and the La Vallée Village outlet, both in Serris, do not fall under Disneyland Paris's lost property service. Every brand handles what it finds, and the two sites' information desks share no common register.
So retrace your day in order: the shops where you tried something on, the fitting room, the café, the restaurant, the tills. An item left on a counter almost always stays in that shop, not at a central point.
Then contact each site's information desk. They do not hold items on the shops' behalf, but they can point you to the right brand and give you direct contact details.
How we step in
Once the item is located and set aside in your name, we collect it and hand it to you at your hotel, Marne-la-Vallée–Chessy station, the airport, or an address in the Paris region.
It is a natural extension of what we already do on these two sites: we regularly collect purchases left in shops and deliver them to hotels. The process is identical, with a lost item instead of a purchase.
As everywhere, release to a third party has to be accepted by the shop. Some ask for the receipt, some for written authorisation, some simply refuse. We check before travelling.
Related services
FAQ — lost in a shop
There is no central service equivalent to Disneyland Paris's. Each shop keeps what it finds; the site's information desk can point you to the right brand.
Retrace your route in order and call the brands one by one, starting with those where you tried something on or took out your wallet. It is tedious, but it is what works.
Yes, it is one of our routine missions at La Vallée Village and Val d'Europe. Leave your bags in the shop under your name, send us the details, and we deliver them to your hotel.
An item or purchases left in a shop?
Tell us the brand and the name the item is held under. We check and confirm the price before acting.